SHIPPING POLICY
All our international customers are responsible for their own customs fees. The amount of the customs fees depends on the stated retail value of the product on the shipping form. All shipments that are not mentioned on the modified form at full sales value are void for any postage insurance if the item is lost during transport. Only items that are submitted at full retail value have insurance coverage for the full value of the item. All shipping costs are for your own account.
It is the responsibility of the customer to fully state and verify the correct mailing address when placing an order. If changes need to be made to the contact details or shipping details, it must be communicated to us before the shipment. All shipments sent with PostNL are sent by registered mail within the Netherlands and are insured for the entire purchase amount. Shipments outside the Netherlands are insured up to € 250. If you choose to ship with FedEx, the package can be insured for the entire amount.
The following fixed prices apply to shipping:
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SIZE GUIDE
There are two different size guides. This is because I use two different lasts, this is the mold on which the shoe is made and which determines the shape and size of the shoe. Above the guide you can see which one applies to the model of your choice. Be sure to make a correct measurement before finalizing the order. Before I start creating you will be contacted to check. Since I do not accept returns in case the size is not right, this is because all shoes are made to order.
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You are always welcome to stop by at the studio and be measured by me. In case that is not a possibility I also made a measurement form you can print. Or I can send a printed form to your home after placing an order.
In the images below you can find what size needs to be measured. Place your heel against the wall and measure your longest straight distance in your foot, this is not necessarily your big toe but can also be your second or one of the other toes. You can always contact me with any questions.
![meetuitleg [Converted].png](https://static.wixstatic.com/media/b5031e_1a26d9e443e347e2a502299d0ac7f51e~mv2.png/v1/fill/w_600,h_331,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/meetuitleg%20%5BConverted%5D.png)